Crystal Clear Solutions Tenerife – AVOID


I hired the services of Silvia Garcia at Crystal Clear Solutions in the end of September 2016 to assist me with the payment of the property tax, to find out the registry tax amount to pay and change the bills over to our name and set up the direct debit. We paid the fee she requested but the only service delivered was the tax payment that we manage to find out through lawyers as she denied to send the proof of payment to me.

As she did not change the bills to my name or my husband’s name, we almost had power cut over Christmas as we only found out through the previous owner’s agents that the bills were still under her name because we still do not live in Tenerife. We had to ask a favour of a person we met online to pay for us this bill as we were not in Tenerife at that moment and then transfer the money. I cannot even describe the distress we were at that time with the thoughts of spending Christmas in the dark with my family, including my 1 year old daughter.

This lady calls herself Managing Director of a Crystal Clear Solutions but this company is nor registered and there is no office or any premises you can go to if you have a problem so the only way of contact was telephone and emails. At that moment she was using her neighbour to answer the calls and the poor guys had no clue about this problem and her response I got to the email I sent complaining for the lack of service we paid for was threats that she would sue us for defamation if we go online to share our bad experience with her.

She tried to intimidate us with legal action based on the disclaimer she writes on her email that she is protected by the “Social Media, Defamation, Data Protection and Privacy Act worldwide”. The CONSUMER, NOT THE BUSINESS, is protected by Personal Data Protection of the Spanish Law L.O. 15/1999 and also protected by the Spanish Law 34/2002 regarding the Services of the Society of Information and Electronic Trading. So if someone else had a bad experience with this “company” and received this kind of threat do not be intimidated.

This lady also had held our property deed for months only sending it back to one of our lawyers in March 2017.

So if you are willing to move to Tenerife or need to sort out any problem in Tenerife, avoid the services of this lady. She is all over social media advertising her services but instead of peace of mind of having your papers sorted, she will give you an extremely bad customer service, waste your time and money to hire other professionals to sort out the mess she caused you.

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  1. I had similar experience of this woman, though not with such far reaching consequences, as my bullshit detector was in full operation following lack of responses to numerous calls and emails.

  2. Resident
    I to have had a similar experience with this ‘woman’! Scammed me out of money (although I did make her give me a receipt for the cash) to exchange driving licences, never received Spanish licence nor did we ever get our original U.K. licences back. Denounced her and it went to court, guess what? she never even had the decency to turn up to defend herself.
    ‘Karma’, what comes around, goes around.
    We know where you are!!!!!!!!

  3. I can vouch for Silvia Garcia’s incompetence and dishonesty. I paid her to change my licence from British to Spanish. Not only did she not do the work but she assured me that she had spoken to trafico and my licence was in the post. I was months without a licence before I found out that she hadn’t even made the application or paid the costs, I had to pay another company to sort it out. You would expect an apology for this kind of bad workmanship, instead I had abusive emails, messages and threats of legal proceedings if I mentioned her name on social media. I know know that she doesn’t have an office, isn’t registered and doesn’t have a libro de reclamaciones which she must have to be legal in Spain. Best of all she calls me a liar and goodness knows what else on social media. She doesn’t possess an ounce of conscience. So many complaints and still she goes on. It says a great deal about the legal process in Spain.

  4. 3 years ago this company was very efficient: mails were answered and phone messages were replied to, appointments were kept and clients problems were solved.
    Sylvia was recommended to me and in turn, I recommended her services without hesitation.
    But about a year ago I e-mailed her requesting her help and I didn’t get a reply, so I tried to contact her through her FB page, with still no reply, so I gave up and I went elsewhere.
    I can’t help thinking that with so many clients now having a bad experience with CCS, the company is now defunct and not in operation – although the person (who ran it very professionally at the start) is still around, also Sylvia must be aware of her clients’ concern for the jobs that presumably are either unfinished (or ignored) with important documents that are missing or lost.
    Judging by the amount of former clients on this page who’ve had a bad experience with CCS we must now be sensible, draw our own conclusions and seek other alternatives.

  5. Some two/three years ago we found Silvia a very personable and professionable young woman full of drive. Have noticed quite a number of negative posts. Silvia I would urge you, on reading all of this not to combat these posts. Work with the people that have complaints on an open individual case by case basis to resolve the issues amicably and professionally. On the face of what is being posted your business is being irreparably damaged.

  6. Same problem with this mortgage claim at the end of march gave her all my papers to send for the application then she was supposed to send me forms to sign , nothing ever came i then sent e mails for an update no response at all so given up on this woman iv e now got akl the papers again and have to re start with a new lawyer luckily its no win no fee so i did nt lose any money just wasted a lot of my time

  7. I used her for a small job about 3 years ago and she was great. I needed something else doing about a year ago and despite several messages and emails and her promises to get back to me I got nowhere and gave up and since used someone else. So not really a bad experience but every day on Facebook you read bad things- no smoke without fire!

  8. Yup, same here. Professed expertise and help, but then didn’t return calls and emails until I stated I was going elsewhere, then she bombarded my phone with texts and calls – which I ignored! But she is not alone in Tenerife…’professional’ seems to have a vastly different definition there to the UK one.

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